Please carefully read the following terms and conditions as by using this Website or purchasing any of the products or services offered by Inspiring Vacations UK Limited, company number 11714584, trading as Inspiring Vacations, you agree to have read, understood and be bound by these terms as well as the terms specific to each package and published on the relevant package page and which supersedes all prior agreements or understandings. References to Website refer to www.inspiringvacations.com and references to Package refer to the product purchased on the Website and all of its advertised components.
Website Information
All care is taken to ensure that the information published on the website with regards to the destination, package or its components is accurate. In some cases, the information provided may serve only as a guide and actual circumstances may differ whilst on tour, such as routing or accommodation. Packages or excursion itineraries may change or be different from those described in the brochure as a result of local conditions, weather conditions and annual events. Inspiring Vacations will endeavor to notify you of any significant changes prior to your departure. Material published on the Website should not be viewed as advice and is provided for information purposes only. We recommend that you familiarise yourself with the components of the package prior to purchase. Inspiring Vacations reserves the right to alter Website information at any time without notice.
Inspiring Vacations reserves the right to restrict access to the Website, from communicating with Inspiring Vacations or from completing a booking for any reason and at any time at its sole discretion.
Use of the Website
You agree not to use the website in any way that interferes with its normal operation. Any data gathering or extraction methods are strictly prohibited without prior consent. Any information or intellectual property owned or licensed by Inspiring Vacations and published on the Website shall not be copied or commercialised without the prior consent of Inspiring Vacations. Where payment is processed on the Inspiring Vacations website, you warrant that the details used are your own or those of a third party who has consented for you to use those details and that you are fully responsible for their use.
Membership
To view full product details and make purchases using the Website, users must sign up.
By signing up as a member, you accept and agree that:
These Terms & Conditions
You agree that every booking is subject to the terms & conditions in place at the time of your booking. These terms are available for review prior to booking. Further, these terms will be emailed to you soon after your booking is completed and will continue to be available online during every applicable cooling-off period for further review.
Agency Tour Bookings
Inspiring Vacations acts as agent on behalf of tour operators (the Tour Operator) in the provision of some tour booking services (the Agent Tour Booking Service). Agency tours are ultimately fulfilled by the applicable Tour Operator according to their terms & conditions in addition to Inspiring Vacations' standard terms & conditions. Should Inspiring Vacations' terms & conditions conflict with those of the Tour Operator, Inspiring Vacations terms & conditions will apply.
You acknowledge that any agency tour booking is separate to any other booking with Inspiring Vacations, regardless of whether purchased with regards to the same travel journey. Different terms will apply to different tours and any other booked components. The applicable supplier will be described in the product description. If no Tour Operator is named, the tour booking will be delivered by Inspiring Vacations and Inspiring Vacations' standard terms & conditions will apply. The operation of the tour is entirely the responsibility of the Tour Operator and Inspiring Vacations will not be responsible for any loss resulting from the customer's booking of or participation in that tour.
You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for the Tour Operator in return for the tour as well as for Inspiring Vacations for the provision of the Agent Tour Booking Service.
Cruise Bookings
Inspiring Vacations acts as agent on behalf of cruise lines (the Cruise Supplier) in the provision of cruise booking services (the Cruise Booking Service). Cruises are ultimately fulfilled by the applicable Cruise Supplier according to their terms & conditions and fare rules in addition to Inspiring Vacations' standard terms & conditions. Should Inspiring Vacations' terms & conditions conflict with those of the Cruise Supplier, Inspiring Vacations terms & conditions will apply.
You acknowledge that any cruise booking is separate to any other booking with Inspiring Vacations, regardless of whether purchased with regards to the same travel journey. Different terms will apply to different your cruise and any other booked components. The applicable supplier will be described in the product description. The operation of the tour is entirely the responsibility of the Cruise Supplier and Inspiring Vacations will not be responsible for any loss resulting from the customer's participation in that cruise.
You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for the Cruise Supplier in return for the cruise as well as for Inspiring Vacations for the provision of the Cruise Booking Service.
Train Journey Bookings
Inspiring Vacations acts as agent on behalf of train operators (the Train Supplier) in the provision of train booking services (the Train Booking Service). Train journeys are ultimately fulfilled by the applicable Train Supplier according to their terms & conditions and fare rules in addition to Inspiring Vacations' standard terms & conditions. Should Inspiring Vacations' terms & conditions conflict with those of the Cruise Supplier, Inspiring Vacations terms & conditions will apply.
You acknowledge that any train booking is separate to any other booking with Inspiring Vacations, regardless of whether purchased with regards to the same travel journey. Different terms will apply to different your train journey and any other booked components. The applicable supplier will be described in the product description. The operation of the tour is entirely the responsibility of the Train Supplier and Inspiring Vacations will not be responsible for any loss resulting from the customer's participation in that train journey.
You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for the Train Supplier in return for the booking as well as for Inspiring Vacations for the provision of the Train Booking Service.
Airfare Bookings
Inspiring Vacations acts as agent on behalf of airlines (the Flight Supplier) in the provision of flight booking services (the Flight Booking Service). Flights are ultimately fulfilled by the applicable Supplier according to their terms & conditions and fare rules in addition to Inspiring Vacations' standard terms & conditions. Should Inspiring Vacations' terms & conditions conflict with those of the Flight Supplier, Inspiring Vacations terms & conditions will apply.
You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for the Flight Supplier in return for the flight as well as for Inspiring Vacations for the provision of the Flight Booking Service.
All Other Bookings
Where you have completed any other booking type on the Inspiring Vacations website, these standard terms & conditions will apply.
Airfares
All airfares are arranged with third-party airlines according to the terms specific to the product and, where included in the package, may be booked at any time after booking at the discretion of Inspiring Vacations. Where no variations have been requested at the time of booking, the Package airfare may be booked with no further correspondence. Where multiple airlines are listed in the Package terms, the airline chosen from that list will be entirely at the discretion of Inspiring Vacations and any change will be subject to availability as well as the payment of resulting charges. Where variations to the Package airfare are requested, Inspiring Vacations will make contact to quote the requested itinerary and invoice for any additional fees.
Customers may be provided the opportunity to select their own flights from a range of itineraries included in their package. Not all available itineraries, times or airlines will be included in the package price. Should the customer wish to select an itinerary, time or airline that is not included in the package, additional fees will be payable. These additional fees will be presented clearly at the time of booking and, should you wish not to pay any additional fees, an included flight must be selected. Customers will be provided an opportunity to select their preferred flights and, if a flight is not selected within that time, Inspiring Vacations may select your flight on your behalf at its sole discretion and additional fees may apply. No further changes will be possible without additional fees. Alternatively, the option to select your flights may remain available but additional fees may be payable.
Once airfares have been booked, regardless of whether details have been provided to the customer, any changes will incur fees from both Inspiring Vacations and the airline. Airfares will be booked according to the information provided by the customer and Inspiring Vacations will not be held liable for any costs resulting from the provision of incorrect information. Any change to the identity of the airline, flight timing or aircraft type (if advertised) will not entitle the customer to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions.
In the event of a schedule change, delay or disruption, which remain at the sole discretion of the airline, Inspiring Vacations will not be held liable for any resulting costs, such as those incurred in joining the tour at a different location or additional accommodation, or refund any package component not received. It is the customer’s responsibility to familiarise themselves with the terms and conditions specific to the airline, such as with regards to luggage limits or conditions of carriage, and to regularly check schedules prior to departure for any changes. Inspiring Vacations will not be liable for any costs resulting from a change in airport within a departure city.
Airfares Separate From Other Components
While we seek to provide a seamless booking experience, you agree that any flight arrangement made with Inspiring Vacations is independent of any other travel component booked. While all reasonable effort will be made to ensure your travel operates without interruption, any flight booking will be viewed independently from any land, cruise or other flight component. Flight bookings may require different payment terms, which will be advised at the time of booking, and will be subject to the terms of the carrier booked in addition to the Inspiring Vacations Terms & Conditions.
Where the flight itinerary is chosen and confirmed by the customer, it remains the customer's responsibility to ensure flights are booked to meet the requirements of the travel package as published on the package itinerary. This includes flight itineraries suggested by Inspiring Vacations as part of its booking system. You agree that Inspiring Vacations is not liable for any loss or damage resulting from an interruption, change or cancellation of your flight arrangements with regards to other travel components booked. Further, you agree that Inspiring Vacations is not liable for any loss or damage resulting from an interruption, change or cancellation of your tour package with regards to your flight arrangements.
Prices
Payments made to Inspiring Vacations may be subject to transaction fees, including if by credit card or Paypal. Applicable fees will be disclosed at the time of payment.
The completion of a booking may require a deposit or full payment and all prices are detailed prior to booking on the Website unless varied by promotional campaigns or special offers, the application of which will be subject to the terms specific to that campaign or offer. Prices may be on a per person twin share basis. It is the customer's responsibility to review their order prior to payment as refunds may not be available or cancellation fees may apply should you choose to cancel.
You are responsible for making all payments, including any additional charges arising from optional activities or variations and any final payment should only a deposit have been paid, regardless of whether your booking contains other travellers or you are purchasing on behalf of another party.
The immediate cancellation of your booking may occur should payment not settle with Inspiring Vacations by the due date. In such an event, refunds or the reinstatement of your booking may not be available. Should it be agreed that a booking be reinstated, fees may apply.
Published prices are for a limited time only and may change from time to time for reasons including but not limited to fluctuations in the cost of the package components or special offers. Inspiring Vacations reserves the right to vary the price of its packages at any time and without notice or to vary the required deposit amount. Such changes will apply to bookings made after those changes are made. Purchases made prior to a decrease in price will not be entitled to a refund equal to the difference in the amount paid and the new price or for their deposit amount to be adjusted. As a result, customers travelling on the same departure may have been charged different amounts and refunds will not be available for any differences in pricing. Prices will be confirmed at the time of booking.
After booking, the price payable may be subject to change as a result of factors beyond the control of Inspiring Vacations. Where the cost of delivering the package materially increases between the time of purchase and delivery, Inspiring Vacations reserves the right to increase the price payable and this will be reflected on the customer's invoice. Increases may be in relation to, but not limited to, currency fluctuations, taxes, airfares, fuel surcharges or tour costs where those costs have increased for similar reasons. A material increase will be considered one in excess of 10% of the package price.
Payment Options
Two payment options may be available when choosing to confirm your booking – ‘Pay in Full’ and ‘Instalment Payment Plan’.
When choosing the ‘Pay in Full’ option, you will receive a discount to the ‘Instalment Payment Plan’ and be required to settle the full value of the package at the time of booking. Should you choose the ‘Instalment Payment Plan’, you will be required to settle a deposit, followed by a series of instalments.
The total amount payable, the specific amounts due and their payment due dates will be clearly published on the relevant package page and in the Checkout prior to finalising your booking and making payment.
All other terms & conditions continue to apply regardless of the payment option chosen, unless specifically detailed on the relevant package page. Once booked, payment cannot be reverted to the instalment payment option.
Where these specific options are not available for a particular product, the applicable payment terms will be detailed on the relevant product page and in the checkout.
Customer Details
Personal information is required in order to book the components of your package and will be handled according to Inspiring Vacations’ Privacy Policy. Failure to provide information in a timely manner or the provision of inaccurate information may result in additional charges from Inspiring Vacations and third-party suppliers or the denial of service. Inspiring Vacations will not be liable for any costs or denial of service resulting from incorrect details.
All bookings should be reviewed upon confirmation to ensure all details are correct and to communicate any errors as soon as possible.
Your information will be accessible through the online portal Traveller Hub using a unique password as determined by you. You may change this password at any time and you agree that it is your responsibility to keep these login details secure. Inspiring Vacations will never ask that you share your login details or request that you attempt to log in on any website other than on the domain ‘www.inspiringvacations.com’. You agree that Inspiring Vacations will not be liable for any loss resulting from you sharing login details with a third-party.
Comparative Pricing
Where a comparative ‘typically’ price is displayed next to the advertised price, it should be taken as a comparison to a product of similar duration, standard of travel and inclusions to that destination that is available for sale to the public for a similar time of travel. Where a comparative product of the same duration cannot be found, an average price per day may be used. Where a comparative product of similar inclusions cannot be found, the products of multiple providers may be combined to produce a comparative price.
Current Contests and Competitions
From time to time, Inspiring Vacations may run contests or competitions and applicable terms can be found HERE.
Inventory
While all reasonable efforts are made to accurately publish availability, in the event that your booking is not confirmed, a full refund will be provided to the same method of payment used to arrange the booking. If account credit has been used, a return of that credit will be provided to the customer's Inspiring Vacations account. In such circumstances, Inspiring Vacations will not be liable for any other expenses or loss incurred.
Traveller Details Form
In order to arrange your travel, Inspiring Vacations must be provided with your traveller details submitted via the Website through your Traveller Details booking form. We recommend providing these details immediately and a failure to do may result in the confirmation of your booking being delayed. Should your details not be received within 14 days, your booking may be cancelled or prices may increase. Inspiring Vacations will not be liable for any additional fees resulting from any delays in confirmation or cancellation of your booking due to a failure to submit passenger details.
Discounts
From time to time, Inspiring Vacations may offer promotional codes or discounts, the use of which is subject to the terms specific to that promotion.
Past Traveller Discounts
All Other Offers
From time to time, offers and promotions will be made available to customers either directly by Inspiring Vacations or through 3rd party channels and websites. Unless explicitly stated otherwise, the following terms and conditions apply to these offers:
Exclusions
Anything not described in the package terms or itinerary are not included in your package. Anything specifically mentioned as an Exclusion is not intended to be exhaustive.
Minors
Please refer to individual package terms to determine whether travelling with minors is permitted and minimum ages. Where permitted, all travellers under the age of 18 must be accompanied by an adult. All accommodation must be shared with an accompanying adult.
Tipping
While not prevalent in some countries, tipping is an important custom in many parts of the world and may or may not be included in your package. Where tipping is not included, any amount paid is entirely at your discretion and no reimbursement will be provided upon your return. However, in recognition of great service and with regard to local traditions, we recommend you partake in this practice. Guidelines may be provided prior to departure and, while all reasonable care is taken to ensure they accurately reflect local expectations, recommended tipping may change. Where tipping is included in the package, no refund will be available.
Contact while travelling
It is expected that you will be contactable via phone and email while you are travelling, where local service coverage is available. This may often be in the form wi-fi networks provided by hotels or other service providers and we recommend that you consult your service provider to understand your plan. It may be necessary to contact you regarding important updates to your booking or in the unlikely case of emergencies. Note that any service costs involved will be the responsibility of the traveller.
Hotels
The hotels listed in the terms of the package should be viewed as a guide only and, where not available, a hotel of similar standard will be provided. Inspiring Vacations will not be liable for any costs incurred as a result of a change in hotel, for example in relation to personal arrangements. Customers travelling together on the same package may be accommodated in different hotels and no compensation will be provided for being in accommodation different to other travellers. While all care is taken in selecting hotels of an appropriate standard, the day to day operations of the hotel remain beyond the control of Inspiring Vacations and any injury, illness or loss of enjoyment resulting from a fault on the part of the hotel, including its employees and contractors, will not be the responsibility of Inspiring Vacations. Requests for specific room types are subject to availability and cannot be guaranteed. While all reasonable efforts are made to secure non-smoking rooms, this may not be possible due to local customs.
Hotel check-in is subject to the timing stipulated by the hotel. Early check-in will not be provided where flights arrive early and late check-out will not be provided where flights depart late. Availability of early check-in or late check-out is at the discretion of the hotel and the customer is responsible for any additional costs.
Transfers
Transfers may be included in your package and may be on a group or individual basis. Transfers cannot be redirected from an alternative source or to an alternative destination. Should the transfer be missed for any reason, it is the customer's responsibility to make their way to the necessary destination. No refund will be provided where the transfer remains unused. Should a requested flight variation to arrive early or depart late be arranged, any included airport transfers may not be included and is subject to the terms specific to that package.
Free Time
Any activity undertaken during any free time whilst on tour is at the discretion of the individual traveller and Inspiring Vacations will not be responsible for any circumstances arising from those activities. This includes shopping and Inspiring Vacations carries no liability for the quality or delivery of any items purchased and the use of any payment method is entirely at the customer's own risk.
Public holidays/festivals
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment.
Health & Fitness
Everyone deserves to be inspired by travel and we welcome anyone seeking to explore the world’s great destinations. Our packages may involve long days, walking, climbing stairs, the carrying of luggage and extreme heat or cold, and we recommend that you familiarise yourself with the package itinerary to ensure the suitability of the package to your abilities. Should there be any hesitations, we recommend you consult a doctor.
At the time of booking, any disability or medical condition that may require assistance while on tour must be disclosed. Inspiring Vacations will make all reasonable efforts to ensure those requirements are catered for, however we cannot guarantee that all component service providers will comply with your request and we will not be held liable for any failure to accommodate your requirements or for any denial of service. Further, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from any disability or medical condition. Where a component of a package, or the package in its entirety, is not able to be provided as a result of a disability or medical condition, no refund will be available. Inspiring Vacations reserves the right to remove a passenger from the group for health & fitness related reasons and will not be liable for any resulting loss or additional costs.
Medical Assistance
Medical professionals cannot be guaranteed to accompany any of our tours and it is the customer's responsibility to obtain any medical assistance required. Inspiring Vacations will not be liable for any costs incurred or for the quality of care provided.
Travel Insurance
Travel insurance is not included in your package. You are required to purchase comprehensive travel insurance at the time of booking that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare changes that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. Inspiring Vacations does not provide advice in relation to travel insurance. While customers may be referred to a nominated travel insurance provider, Inspiring Vacations does not represent that provider and any resulting purchase of insurance is at the customer’s sole discretion.
Our COVID-19 Travel Policy
We understand that circumstances related to COVID-19 can be uncertain and we want to ensure our travellers are well-informed about our policies regarding such situations.
Further information can be found in our Frequently Asked Questions.
Before you travel:
While it is not compulsory for travellers to be vaccinated against COVID-19 to travel with Inspiring Vacations unless otherwise stated, we strongly encourage that they be fully vaccinated prior to travel. It is important for travellers to be aware that airlines and local government authorities may have different guidelines depending on the destination.
Unless otherwise stated, travel insurance is not mandatory. However, we strongly recommend that you obtain travel insurance prior to your trip that encompasses unanticipated circumstances, including accidents and illnesses such as COVID-19. Should your travel plans become impacted by COVID-19, you will be referred to your travel insurance provider for assistance in recuperating any out of pocket expenses as a result.
During your travel:
COVID-19 requirements are constantly evolving and differ from country to country and region to region. If you receive a positive test result while traveling with us, you must adhere to the regulations of the country or region you are in and may not be permitted to continue traveling with the group. In the event of local government requirements, you may be required to self-isolate for a specific number of days. This is something our local team will advise at the time. Our local team will do their best to help you make arrangements for extended accommodation if local isolation is necessary.
If isolation is a requirement or you are choosing to return home prior to the conclusion of the trip, our team will email you a passenger release form that must be completed and returned as soon as possible for our records. Please note that any additional arrangements needed outside of the standard package will be at the travellers expense, so we ask that all payment records are obtained so you can make a claim through your travel insurance provider once you return home.
As COVID-19 still poses a risk to individual health, we ask that you assume personal responsibility for your own well-being and consider how your personal situation may affect the health and well-being of others. Inspiring Vacations reserves the right to prohibit you from continuing to travel with the group if your health status poses a risk to your safety or that of other travellers or staff.
Entry or Service Requirements
It is the customer’s responsibility to investigate the visa requirements of their intended destination and to ensure they have a valid visa and passport. Your requirements are dependent on your own personal circumstances and Inspiring Vacations is not in a position to provide advice nor be held liable for any denial of service resulting from a failure to procure a valid visa or passport.
Certification of your medical history, such a proof of COVID-19 vaccinations, may be required for entry to certain countries or to be eligible for certain services. It is the customer's responsibility to familiarise themselves with these requirements and to ensure that they are compliant. Inspiring Vacations cannot be held liable for any losses resulting from denied service or unused package components in the case of non-compliance. Inspiring Vacations cannot be held responsible for any changes in requirements between the date of booking and the expected date of service. Any non-compliance may require you to cancel your booking, which will be considered voluntary in nature and normal cancellation terms will apply.
Travel Advice
It is the customer’s responsibility to be aware of conditions in their intended destination before and during their travel. We recommend you review the information published on https://www.gov.uk/foreign-travel-advice and to register your travel plans.
Complaints
All on-tour complaints should in the first instance be communicated to your tour manager or third-party service provider as many issues can be resolved in a timely manner with proper communication. Failure to do so may result in any claim for compensation to be reduced or denied.
Should you wish to contact Inspiring Vacations directly, please email support@inspiringvacations.com within 30 days from the completion of your package. Communication after this time may result in any claim for compensation being reduced or denied.
Cancellation
Unless otherwise stated, for Inspiring Vacations operated tours, a full refund will be available within 48 hours of purchase by emailing support@inspiringvacations.com. Beyond this time, components of your package may begin to be secured and as such your booking becomes strictly non-refundable and non-changeable. Different cooling-off periods may apply to different packages and this will be stated on the applicable package page. Any refund will be processed back to the same method of payment, including to credit if payment was made using credit.
For all third-party packages that are operated independently, there is no refund available once your booking has been made.
Where cancellations, including postponements, are requested due to external requirements that do not directly impact the ability of Inspiring Vacations or its partners to deliver your package, the request will be considered voluntary in nature. As such, bookings will be strictly non-refundable. It is the customer's responsibility to meet any imposed travel requirements and any costs in meeting those external requirements will be the responsibility of the customer. This may include, but is not limited to, any quarantine requirements at the beginning or the conclusion of your journey and testing or vaccination requirements imposed by operators, regulatory bodies or governments.
Use of Account Balance or Credit
If you have used an available Account Balance or Credit to make a new booking or towards a payment on an existing booking, please note that this remains non-refundable at all times. Credit issued by Inspiring Vacations will only be available for use on the Inspiring Vacations website. At the time of purchase, your credit will be drawn down to the value of your booking or until no further credit remains. Any difference will require payment according to that package's payment terms and any remaining credit will be available for future use.
Refunds
For the avoidance of doubt, any indication that may be provided as to a refund available to you should be taken as an estimate and may be dependent on funds being returned by independent third-parties suppliers. Any refund will be processed back to the same method of payment, including to credit if payment was made using credit.
Errors & Omissions
Information published on the Website may be dependent upon various sources, including from third-party travel providers. While all reasonable care is taken to ensure information is accurate and up to date, errors or omissions may occur from time to time.
Such errors or omissions may include, but are not limited to, circumstances where (a) incorrect pricing prohibits the confirmation of that booking at the published price (b) incorrect inventory prohibits the confirmation of the booking in any form (c) a pricing error results in a materially unreasonable outcome, such as a luxury package secured for $1.00.
In such circumstances, we reserve the right to amend your booking in consultation with you. Further, Inspiring Vacations reserves the right to cancel your booking without liability and provide a full refund.
Documentation
The package terms and itinerary will contain most of the information relevant to your package and should be the first point of reference for any itinerary related queries. Specific booking information will be provided approximately 14-30 days prior to travel, including flight etickets and hotel details. Information may be provided earlier as they become available at the discretion of Inspiring Vacations or will alternatively be provided in the timeframe indicated. The distribution of documentation may be dependent on the third-parties operating your booking and so unforeseen delays may be beyond the control of Inspiring Vacations. The non-delivery of documentation for any component, such as an airline eticket, should not be taken to indicate the level of fulfilment completed to date.
Special Requests
Any special requests should be detailed in your booking form and, while all reasonable efforts are made to satisfy your requests, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from a component service provider’s failure to satisfy your request.
All reasonable efforts will be taken to satisfy seating or cabin requests, however Inspiring Vacations will not be responsible for any changes made at the discretion of the third party provider.
Change Requests
Any request at the time of booking to vary the standard package is on a request basis only and Inspiring Vacations does not guarantee that the request will be met. Any request after booking may be denied at the discretion of Inspiring Vacations. All changes will incur a change fee of $250 per person in addition to any further charges resulting from the request. Where the request requires additional fees, a quote and invoice will be provided which must be paid by the expiry time listed. Payment of the invoice will be taken as acceptance of the quote and any amount paid becomes strictly non-refundable. Where payment is not received by the expiry time the quote will be cancelled and Inspiring Vacations reserves the right to deny any future request. Should an additional quote be provided, Inspiring Vacations cannot guarantee that the same terms and price will be available.
Conduct
Inspiring Vacations reserves the right to remove from the tour any traveller who’s behaviour is considered inappropriate or not in the interests of other travellers. No refund will be available to anyone removed from the tour for inappropriate behaviour and Inspiring Vacations will not be liable for any additional costs incurred.
Weather and Seasonality Predictions
Across our range of tours and destinations, there will be peak season times of travel, which generally revolve around the best weather expected or local events hosted during a season, Cherry Blossom season in Japan being an example. We rely on weather reports provided at the time of releasing a tour, along with expert information provided by our local partner, when it comes to highlighting which of our departure dates fall over peak season. While every effort is made to ensure that we schedule our tours over the most favourable time to experience local events, changes in expected weather conditions will have an impact on these predictions, which unfortunately is beyond our control. Customers will not be entitled a refund or compensation should their tour be impacted by a change in weather or seasonality predictions.
Bookings Through A Travel Agent
Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of Inspiring Vacations in respect to any monies paid to your travel agent unless and until Inspiring Vacations notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by Inspiring Vacations. Inspiring Vacations reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Inspiring Vacations within the specified time.
Changes or Cancellation by Inspiring Vacations
Inspiring Vacations endeavours to provide you with all the services confirmed to you at the time of your booking. However, Inspiring Vacations plan arrangements a long time in advance of your departure date using independent suppliers such as airlines, hotels, etc. over whom we have no direct control. On occasions that changes do have to be made, Inspiring Vacations reserves the right to cancel or amend bookings accordingly and will not be liable for any other expenses or loss incurred.
This may include circumstances where your booking cannot be confirmed by the third-party provider or is later cancelled by that third-party provider. Inspiring Vacations works with various third-parties to provide your package over which the company has no control.
Where Inspiring Vacations cancels a booking, it will provide a refund of all amounts paid. This does not include circumstances where a booking is cancelled due to a Force Majeure event. Inspiring Vacations will not be liable for any other loss resulting from a booking being cancelled or not being confirmed. Refunds will be made to the same method of payment, which may include the issueing of a credit if credit was redeemed to arrange the booking.
Force Majeure
Force majeure means the occurrence of an event that is beyond Inspiring Vacation’s reasonable control and which could not have been reasonably prevented by Inspiring Vacations, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disasters (including but not limited to flooding, fire, earthquake, landslide, adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; (d) epidemics, pandemics, quarantines or any other public health crisis, including COVID-19 and its variants; (e) the administration or liquidation or similar failure of any operator of a component of the package; or (f) change in law, meaning enactment, amendment (including repeal) in the law or administration of any law in the United Kingdom or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation determination, by-law, declaration, licence and the common law as applicable from time to time, including but not limited to travel or movement restrictions imposed by state, federal or foreign governments.
Cancellation or Change to Travel Arrangements due to Force Majeure
If Inspiring Vacations, in its reasonable opinion, considers that any Force Majeure event prevents Inspiring Vacations (whether directly or indirectly through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject to the booking contract with you, Inspiring Vacations may immediately by written notice: (a) terminate your booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.
Limitation of Liability in the Event of Force Majeure
In the event of a force majeure event making it impossible or unsafe for Inspiring Vacations to deliver all or part of the package, Inspiring Vacations will provide a refund for unperformed parts of the package as required under consumer law. We encourage customers to take out travel insurance to protect themselves against personal loss in such circumstances.
Limitation of Liability
Our packages may comprise the services of multiple independent providers who are not agents or employees of Inspiring Vacations and whose day to day operations are beyond the control of Inspiring Vacations. While all care is taken in selecting those providers, Inspiring Vacations is not responsible for the provision of that service or for any resulting injury, illness or loss of enjoyment. By purchasing your package, you acknowledge and assume the inherent risks associated with your chosen destination or package activities. It is the customer’s responsibility to familiarise themselves with the terms and conditions applicable to each service provider.
Inspiring Vacations accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control.
Any term, condition or warranty expressly or implied by statute or otherwise in respect of the holiday packages contained in the brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.
To the full extent permitted by law, Inspiring Vacations’ liability arising under or in connection with these booking conditions: (a) is limited to the resupply of the package purchased or the equivalent cost of supplying that package; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party however caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.
Modern Slavery Statement
Inspiring Vacations is making this statement pursuant to the Modern Slavery Act 2015 (the ‘Act’).
Inspiring Vacations UK Limited is a wholly owned subsidiary of the Australian based corporation Inspiring Vacations Pty Ltd and the company’s flight-inclusive travel packages are procured through partnerships across various countries.
The company takes a zero tolerance approach to modern slavery and acts ethically and with integrity to ensure that such crimes do not form part of the company’s supply chain.
We recognise that our relationships with foreign entities gives rise to the risk of association with modern slavery and so we adhere to our commitment through thorough due diligence of our partners and the education of our staff, ensuring that potential risks have been identified and appropriately mitigated.
Any suspected instance of modern slavery must be reported to a staff member’s immediate manager for appropriate escalation.
This statement has been signed and approved by a director of Inspiring Vacations UK Limited for the financial year ended 30 June 2023.
Indemnity
You agree to indemnify Inspiring Vacations and its directors, officers and employees against any loss, including legal fees, or liability arising from your own conduct or breach of this agreement.
These terms are governed by English law and any disputes, claims or other matters will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
