Please carefully read the following terms and conditions as by using this Website or purchasing any of the products or services offered by Inspiring Vacations Pty Ltd ACN 623 610 711, trading as Inspiring Vacations, you agree to have read, understood and be bound by these terms as well as the terms specific to each package and published on the relevant package page and which supersedes all prior agreements or understandings. References to Website refer to www.inspiringvacations.com and references to Package refer to the product purchased on the Website and all of its advertised components.
To view the Inspiring Vacations cancellation policy, click HERE.
Website Information
All care is taken to ensure that the information published on the website with regards to the destination, package or its components is accurate. In some cases, the information provided may serve only as a guide and actual circumstances may differ whilst on tour, such as routing or accommodation. Packages or excursion itineraries may change or be different from those described in the brochure as a result of local conditions, weather conditions and annual events. Inspiring Vacations will endeavor to notify you of any significant changes prior to your departure. Material published on the Website should not be viewed as advice and is provided for information purposes only. We recommend that you familiarise yourself with the components of the package prior to purchase. Inspiring Vacations reserves the right to alter Website information at any time without notice.
Inspiring Vacations reserves the right to restrict access to the Website, from communicating with Inspiring Vacations or from completing a booking for any reason and at any time at its sole discretion.
Use of the Website
You agree not to use the website in any way that interferes with its normal operation. Any data gathering or extraction methods are strictly prohibited without prior consent. Any information or intellectual property owned or licensed by Inspiring Vacations and published on the Website shall not be copied or commercialised without the prior consent of Inspiring Vacations. Where payment is processed on the Inspiring Vacations website, you warrant that the details used are your own or those of a third party who has consented for you to use those details and that you are fully responsible for their use.
These Terms & Conditions
You agree that every booking is subject to the terms & conditions in place at the time of your booking. These terms are available for review prior to booking. Further, these terms will be emailed to you soon after your booking is completed and will continue to be available online during every applicable cooling-off period for further review.
Membership
To view full product details and make purchases using the Website, users must sign up.
By signing up as a member, you accept and agree that:
Agency Tour Bookings
Inspiring Vacations acts as agent on behalf of tour operators (the Tour Operator) in the provision of some tour booking services (the Agent Tour Booking Service). Agency tours are ultimately fulfilled by the applicable Tour Operator according to their terms & conditions in addition to Inspiring Vacations' standard terms & conditions. Should Inspiring Vacations' terms & conditions conflict with those of the Tour Operator, Inspiring Vacations terms & conditions will apply.
You acknowledge that any agency tour booking is separate to any other booking with Inspiring Vacations, regardless of whether purchased with regards to the same travel journey. Different terms will apply to different tours and any other booked components. The applicable supplier will be described in the product description. If no Tour Operator is named, the tour booking will be delivered by Inspiring Vacations and Inspiring Vacations' standard terms & conditions will apply. The operation of the tour is entirely the responsibility of the Tour Operator and Inspiring Vacations will not be responsible for any loss resulting from the customer's booking of or participation in that tour.
You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for the Tour Operator in return for the tour as well as for Inspiring Vacations for the provision of the Agent Tour Booking Service.
Cruise Bookings
Inspiring Vacations acts as agent on behalf of cruise lines (the Cruise Supplier) in the provision of cruise booking services (the Cruise Booking Service). Cruises are ultimately fulfilled by the applicable Cruise Supplier according to their terms & conditions and fare rules in addition to Inspiring Vacations' standard terms & conditions. Should Inspiring Vacations' terms & conditions conflict with those of the Cruise Supplier, Inspiring Vacations terms & conditions will apply.
You acknowledge that any cruise booking is separate to any other booking with Inspiring Vacations, regardless of whether purchased with regards to the same travel journey. Different terms will apply to different your cruise and any other booked components. The applicable supplier will be described in the product description. The operation of the tour is entirely the responsibility of the Cruise Supplier and Inspiring Vacations will not be responsible for any loss resulting from the customer's participation in that cruise.
You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for the Cruise Supplier in return for the cruise as well as for Inspiring Vacations for the provision of the Cruise Booking Service.
Train Journey Bookings
Inspiring Vacations acts as agent on behalf of train operators (the Train Supplier) in the provision of train booking services (the Train Booking Service). Train journeys are ultimately fulfilled by the applicable Train Supplier according to their terms & conditions and fare rules in addition to Inspiring Vacations' standard terms & conditions. Should Inspiring Vacations' terms & conditions conflict with those of the Cruise Supplier, Inspiring Vacations terms & conditions will apply.
You acknowledge that any train booking is separate to any other booking with Inspiring Vacations, regardless of whether purchased with regards to the same travel journey. Different terms will apply to different your train journey and any other booked components. The applicable supplier will be described in the product description. The operation of the tour is entirely the responsibility of the Train Supplier and Inspiring Vacations will not be responsible for any loss resulting from the customer's participation in that train journey.
You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for the Train Supplier in return for the booking as well as for Inspiring Vacations for the provision of the Train Booking Service.
Airfare Bookings
Inspiring Vacations acts as agent on behalf of airlines (the Flight Supplier) in the provision of flight booking services (the Flight Booking Service). Flights are ultimately fulfilled by the applicable Supplier according to their terms & conditions and fare rules in addition to Inspiring Vacations' standard terms & conditions. Should Inspiring Vacations' terms & conditions conflict with those of the Flight Supplier, Inspiring Vacations terms & conditions will apply.
You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for the Flight Supplier in return for the flight as well as for Inspiring Vacations for the provision of the Flight Booking Service.
All Other Bookings
Where you have completed any other booking type on the Inspiring Vacations website, these standard terms & conditions will apply.
Airfares
All airfares are arranged with third-party airlines according to the terms specific to the product and, where included in the package, may be booked at any time after booking at the discretion of Inspiring Vacations. Where no variations have been requested at the time of booking, the Package airfare may be booked with no further correspondence. Where multiple airlines are listed in the Package terms, the airline chosen from that list will be entirely at the discretion of Inspiring Vacations and any change will be subject to availability as well as the payment of resulting charges. Where variations to the Package airfare are requested, Inspiring Vacations will make contact to quote the requested itinerary and invoice for any additional fees.
Customers may be provided the opportunity to select their own flights from a range of itineraries included in their package through the Inspiring Vacations Flight System. Not all available itineraries, times or airlines will be included in the package price. Should the customer wish to select an itinerary, time or airline that is not included in the package, additional fees will be payable. These additional fees will be presented clearly at the time of booking and, should you wish not to pay any additional fees, an included flight must be selected. Customers will be provided an opportunity to select their preferred flights and, if a flight is not selected within that time, Inspiring Vacations may select your flight on your behalf at its sole discretion and additional fees may apply. No further changes will be possible without additional fees. Alternatively, the option to select your flights may remain available but additional fees may be payable.
Once airfares have been booked, regardless of whether details have been provided to the customer, any changes will incur fees from both Inspiring Vacations and the airline. Airfares will be booked according to the information provided by the customer and Inspiring Vacations will not be held liable for any costs resulting from the provision of incorrect information. Any change to the identity of the airline, flight timing or aircraft type (if advertised) will not entitle the customer to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions.
In the event of a schedule change, delay or disruption, which remain at the sole discretion of the airline, Inspiring Vacations will not be held liable for any resulting costs, such as those incurred in joining the tour at a different location or additional accommodation, or refund any package component not received. It is the customer’s responsibility to familiarise themselves with the terms and conditions specific to the airline, such as with regards to luggage limits or conditions of carriage, and to regularly check schedules prior to departure for any changes. Inspiring Vacations will not be liable for any costs resulting from a change in airport within a departure city.
Airfares Separate From Other Components
While we seek to provide a seamless booking experience, you agree that any flight arrangement made with Inspiring Vacations is independent of any other travel component booked. While all reasonable effort will be made to ensure your travel operates without interruption, any flight booking will be viewed independently from any land, cruise or other flight component. Flight bookings may require different payment terms, which will be advised at the time of booking, and will be subject to the terms of the carrier booked in addition to the Inspiring Vacations Terms & Conditions.
Where the flight itinerary is chosen and confirmed by the customer, it remains the customer's responsibility to ensure flights are booked to meet the requirements of the travel package as published on the package itinerary. This includes flight itineraries suggested by Inspiring Vacations as part of its booking system. You agree that Inspiring Vacations is not liable for any loss or damage resulting from an interruption, change or cancellation of your flight arrangements with regards to other travel components booked. Further, you agree that Inspiring Vacations is not liable for any loss or damage resulting from an interruption, change or cancellation of your tour package with regards to your flight arrangements.
Land-Only Flights
Flights may also be booked in conjunction with a ‘land-only’ package, in cases where the package does not include flights or flight add-ons. These flights may be arranged through Inspiring Vacations’ flight system or with the assistance of an Inspiring Vacations team member. Flights arranged on this basis constitute an individual product purchase subject to the flight operator’s terms and conditions in addition to those of Inspiring Vacations.
Quoted prices may differ from those offered by other ticketing agencies and a mark-up or service fee may be charged.
Note that modifying your tickets may incur applicable fees and such changes are subject to the discretion of the ticketing airline, which may have varying degrees of restrictions. Depending on your airline's policies, the following modifications can be requested for your flights:
Note that there is no cooling-off period for flight purchases. Full payment is required in order to book your flights. The following Inspiring Vacations processing fees will apply along with any applicable airline fees:
Changes/Amendments - $150 per person
Cancellations - $250 per person
In the event of cancellation and after deducting any fees, the remaining amounts paid (if any) will be refunded to you. Note that any refund will be contingent on Inspiring Vacations first receiving your funds from the ticketed airline, which may take a number of weeks and which may differ from any refund initially advised as an estimate.
Note that frequent flyer points cannot be used to book flights with Inspiring Vacations and that some airfares may not attract points. The application of frequent flyer points or programs is not the responsibility of Inspiring Vacations.
Prices
Payments made to Inspiring Vacations may be subject to transaction fees, which include fees for credit card or Paypal payments. The applicable fees will be disclosed when you make the payment.
To complete a booking, you may need to make a deposit or pay the full amount. The prices and payment terms for the booking are clearly stated on the Website before you make your booking unless there are promotional campaigns or special offers that have different terms. The pricing may be based on a per person twin share basis. It is your responsibility to carefully review your order before making the payment, as refunds may not be available and cancellation fees may apply if you decide to cancel.
The published prices are valid for a limited time and may change periodically due to factors such as fluctuations in the cost of the package components or special offers. Inspiring Vacations may change the price of its packages or the required deposit amount at any time without notice. These changes will apply to bookings made after the changes are implemented. If you made a purchase before a price decrease, you will not be eligible for a refund or adjustment of your deposit amount. As a result, customers traveling on the same departure may have paid different amounts, and no refunds will be provided for differences in pricing. The final prices will be confirmed at the time of booking.
We reserve the right to not honor any published prices that we determine to be incorrect due to errors in printing, clerical mistakes, or electronic errors, except in cases of obvious errors made by us.
After booking, the price you need to pay may be affected by various factors, including any customizations or additions you made to the booking, changes to travel arrangements, currency fluctuations, fuel surcharges, government taxes, levies, and increases in airfare (where included). This includes changes to the base package price in addition to optional extras or upgrades, such as optional tours or pre- or post-tour accommodation, for example. Any extras that you may wish to add post purchase will be subject to the current advertised price (and subject to availability). Where the cost of delivering the package materially increases between the time of purchase and delivery, Inspiring Vacations reserves the right to increase the price payable and this will be reflected on the customer's invoice.
You are responsible for making all payments, including any additional charges for optional activities or changes to the booking. If you have only paid a deposit, you will need to make the final payment by the stipulated due date on your invoice, regardless of whether there are other travellers in your booking or if you are making the purchase on behalf of someone else. If payment is not settled by the due date, your booking may be immediately cancelled. In such a case, refunds or reinstatement of the booking may not be available. If it is agreed to reinstate a booking, fees may be applied.
Payment Options
Two payment options may be available when choosing to confirm your booking – ‘Pay in Full’ and ‘Instalment Payment Plan’.
When choosing the ‘Pay in Full’ option, you will receive a discount to the ‘Instalment Payment Plan’ and be required to settle the full value of the package at the time of booking. Should you choose the ‘Instalment Payment Plan’, you will be required to settle a deposit, followed by a series of instalments.
The total amount payable, the specific amounts due and their payment due dates will be clearly published on the relevant package page and in the Checkout prior to finalising your booking and making payment.
All other terms & conditions continue to apply regardless of the payment option chosen, unless specifically detailed on the relevant package page. Once booked, payment cannot be reverted to the instalment payment option.
Where these specific options are not available for a particular product, the applicable payment terms will be detailed on the relevant product page and in the checkout.
Customer Details
Personal information is required in order to book the components of your package and will be handled according to Inspiring Vacations’ Privacy Policy. Failure to provide information in a timely manner or the provision of inaccurate information may result in additional charges from Inspiring Vacations and third-party suppliers or the denial of service. Inspiring Vacations will not be liable for any costs or denial of service resulting from incorrect details.
All bookings should be reviewed upon confirmation to ensure all details are correct and to communicate any errors as soon as possible.
Your information will be accessible through the online portal Traveller Hub using a unique password as determined by you. You may change this password at any time and you agree that it is your responsibility to keep these login details secure. Inspiring Vacations will never ask that you share your login details or request that you attempt to log in on any website other than on the domain ‘www.inspiringvacations.com’. You agree that Inspiring Vacations will not be liable for any loss resulting from you sharing login details with a third-party.
Comparative Pricing
Where a comparative ‘typically’ price is displayed next to the advertised price, it should be taken as a comparison to a product of similar duration, standard of travel and inclusions to that destination that is available for sale to the public for a similar time of travel. Where a comparative product of the same duration cannot be found, an average price per day may be used. Where a comparative product of similar inclusions cannot be found, the products of multiple providers may be combined to produce a comparative price.
Current Contests, Competitions and Promotions
From time to time, Inspiring Vacations may offer promotional codes or discounts, the use of which is subject to the terms specific to that promotion.
From time to time, Inspiring Vacations may run contests or competitions and applicable terms can be found HERE.
Inventory
While all reasonable efforts are made to accurately publish availability, in the event that your booking is not confirmed, a full refund will be provided to the same method of payment used to arrange the booking. If account credit has been used, a return of that credit will be provided to the customer's Inspiring Vacations account. In such circumstances, Inspiring Vacations will not be liable for any other expenses or loss incurred.
Traveller Details Form
In order to arrange your travel, Inspiring Vacations must be provided with your traveller details submitted via the Website through your Traveller Details booking form. We recommend providing these details immediately and a failure to do may result in the confirmation of your booking being delayed. Should your details not be received within 14 days, your booking may be cancelled or prices may increase. Inspiring Vacations will not be liable for any additional fees resulting from any delays in confirmation or cancellation of your booking due to a failure to submit passenger details.
All Other Offers
From time to time, offers and promotions will be made available to customers either directly by Inspiring Vacations or through 3rd party channels and websites. Unless explicitly stated otherwise, the following terms and conditions apply to these offers:
Exclusions
Anything not described in the package terms or itinerary are not included in your package. Anything specifically mentioned as an Exclusion is not intended to be exhaustive.
Minors
Please refer to individual package terms to determine whether travelling with minors is permitted and minimum ages. Where permitted, all travellers under the age of 18 must be accompanied by an adult. All accommodation must be shared with an accompanying adult.
Tipping
While not prevalent in New Zealand, tipping is an important custom in many parts of the world and may or may not be included in your package. Where tipping is not included, any amount paid is entirely at your discretion and no reimbursement will be provided upon your return. However, in recognition of great service and with regard to local traditions, we recommend you partake in this practice. Guidelines may be provided prior to departure and, while all reasonable care is taken to ensure they accurately reflect local expectations, recommended tipping may change. Where tipping is included in the package, no refund will be available.
Contact while travelling
It is expected that you will be contactable via phone and email while you are travelling, where local service coverage is available. This may often be in the form wi-fi networks provided by hotels or other service providers and we recommend that you consult your service provider to understand your plan. It may be necessary to contact you regarding important updates to your booking or in the unlikely case of emergencies. Note that any service costs involved will be the responsibility of the traveller.
Hotels
The hotels listed in the terms of the package should be viewed as a guide only and, where not available, a hotel of similar standard will be provided. Inspiring Vacations will not be liable for any costs incurred as a result of a change in hotel, for example in relation to personal arrangements. Customers travelling together on the same package may be accommodated in different hotels and no compensation will be provided for being in accommodation different to other travellers. While all care is taken in selecting hotels of an appropriate standard, the day to day operations of the hotel remain beyond the control of Inspiring Vacations and any injury, illness or loss of enjoyment resulting from a fault on the part of the hotel, including its employees and contractors, will not be the responsibility of Inspiring Vacations. Requests for specific room types are subject to availability and cannot be guaranteed. While all reasonable efforts are made to secure non-smoking rooms, this may not be possible due to local customs.
Hotel check-in is subject to the timing stipulated by the hotel. Early check-in will not be provided where flights arrive early and late check-out will not be provided where flights depart late. Availability of early check-in or late check-out is at the discretion of the hotel and the customer is responsible for any additional costs.
When booking 'Last Minute Deals', note that your accommodation may differ from the group due to availability. Although variations between hotels can occur, rest assured any alternative arrangements will maintain the same or higher standard.
Transfers
Transfers may be included in your package and may be on a group or individual basis. Transfers cannot be redirected from an alternative source or to an alternative destination. Should the transfer be missed for any reason, it is the customer's responsibility to make their way to the necessary destination. No refund will be provided where the transfer remains unused. Should a requested flight variation to arrive early or depart late be arranged, any included airport transfers may not be included and is subject to the terms specific to that package.
Transfers - Online Portal (Jayride)
You may have the option of arranging arrival or departure transfers in conjunction with your booking through your Traveller Hub, using a service offered and managed by Jayride Group Limited (ACN: 155 285 528) ('Jaryride'), an online marketplace where travellers can compare and select the transfer of their choice.
In addition to Inspiring Vacations standard terms & conditions, any service arranged through Jayride will be subject to their terms & conditions found HERE. Refunds may be available with no cancellation fees up to 48 hours prior to the pick-up time, subject to the terms of the transfer booking.
Inspiring Vacations acts as agent on behalf of Jayride and any service is delivered by Jayride and the ultimate transfer service provider. You acknowledge that, as agent, any payments made to Inspiring Vacations includes payments for Jayride for the transfer service as well as for Inspiring Vacations as commission as agent. Inspiring Vacations cannot be held liable for any loss resulting from the transfer service provided by Jayride or the ultimate service operator. It is the customer's responsibility to ensure any transfer booked meets the requirements of any other travel arrangements. Any transfer booking is separate to any other booking with Inspiring Vacations, regardless of whether purchased with regards to the same travel journey.
Free Time
Any activity undertaken during any free time whilst on tour is at the discretion of the individual traveller and Inspiring Vacations will not be responsible for any circumstances arising from those activities. This includes shopping and Inspiring Vacations carries no liability for the quality or delivery of any items purchased and the use of any payment method is entirely at the customer's own risk.
Public holidays/festivals
Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment.
Health & Fitness
Everyone deserves to be inspired by travel and we welcome anyone seeking to explore the world’s great destinations. Our packages may involve long days, walking, climbing stairs, the carrying of luggage and extreme heat or cold, and we recommend that you familiarise yourself with the package itinerary to ensure the suitability of the package to your abilities. Should there be any hesitations, we recommend you consult a doctor.
At the time of booking, any disability or medical condition that may require assistance while on tour must be disclosed. Inspiring Vacations will make all reasonable efforts to ensure those requirements are catered for, however we cannot guarantee that all component service providers will comply with your request and we will not be held liable for any failure to accommodate your requirements or for any denial of service. Further, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from any disability or medical condition. Where a component of a package, or the package in its entirety, is not able to be provided as a result of a disability or medical condition, no refund will be available. Inspiring Vacations reserves the right to remove a passenger from the group for health & fitness related reasons and will not be liable for any resulting loss or additional costs.
Medical Assistance
Medical professionals cannot be guaranteed to accompany any of our tours and it is the customer's responsibility to obtain any medical assistance required. Inspiring Vacations will not be liable for any costs incurred or for the quality of care provided.
Travel Insurance
Travel insurance is not included in your package. You are required to purchase comprehensive travel insurance at the time of booking that includes (without limitation) coverage for the cost of your holiday package, medical expenses, loss of luggage, cruise and land content and airfare changes that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes. Inspiring Vacations does not provide advice in relation to travel insurance. While customers may be referred to a nominated travel insurance provider, Inspiring Vacations does not represent that provider and any resulting purchase of insurance is at the customer’s sole discretion.
Our COVID-19 Travel Policy
We understand that circumstances related to COVID-19 can be uncertain and we want to ensure our travellers are well-informed about our policies regarding such situations.
Further information can be found in our Frequently Asked Questions.
Before you travel:
While it is not compulsory for travellers to be vaccinated against COVID-19 to travel with Inspiring Vacations unless otherwise stated, we strongly encourage that they be fully vaccinated prior to travel. It is important for travellers to be aware that airlines and local government authorities may have different guidelines depending on the destination.
Unless otherwise stated, travel insurance is not mandatory. However, we strongly recommend that you obtain travel insurance prior to your trip that encompasses unanticipated circumstances, including accidents and illnesses such as COVID-19. Should your travel plans become impacted by COVID-19, you will be referred to your travel insurance provider for assistance in recuperating any out of pocket expenses as a result.
During your travel:
COVID-19 requirements are constantly evolving and differ from country to country and region to region. If you receive a positive test result while traveling with us, you must adhere to the regulations of the country or region you are in and may not be permitted to continue traveling with the group. In the event of local government requirements, you may be required to self-isolate for a specific number of days. This is something our local team will advise at the time. Our local team will do their best to help you make arrangements for extended accommodation if local isolation is necessary.
If isolation is a requirement or you are choosing to return home prior to the conclusion of the trip, our team will email you a passenger release form that must be completed and returned as soon as possible for our records. Please note that any additional arrangements needed outside of the standard package will be at the travellers expense, so we ask that all payment records are obtained so you can make a claim through your travel insurance provider once you return home.
As COVID-19 still poses a risk to individual health, we ask that you assume personal responsibility for your own well-being and consider how your personal situation may affect the health and well-being of others. Inspiring Vacations reserves the right to prohibit you from continuing to travel with the group if your health status poses a risk to your safety or that of other travellers or staff.
Entry or Service Requirements
It is the customer’s responsibility to investigate the visa requirements of their intended destination and to ensure they have a valid visa and passport. Your requirements are dependent on your own personal circumstances and Inspiring Vacations is not in a position to provide advice nor be held liable for any denial of service resulting from a failure to procure a valid visa or passport.
Certification of your medical history, such a proof of COVID-19 vaccinations, may be required for entry to certain countries or to be eligible for certain services. It is the customer's responsibility to familiarise themselves with these requirements and to ensure that they are compliant. Inspiring Vacations cannot be held liable for any losses resulting from denied service or unused package components in the case of non-compliance. Inspiring Vacations cannot be held responsible for any changes in requirements between the date of booking and the expected date of service. Any non-compliance may require you to cancel your booking, which will be considered voluntary in nature and normal cancellation terms will apply.
Visa & Passports
It is the customer’s responsibility to investigate the visa requirements of their intended destination and to ensure they have a valid visa and passport. Your requirements are dependent on your own personal circumstances and Inspiring Vacations is not in a position to provide advice nor be held liable for any denial of service resulting from a failure to procure a valid visa or passport.
Travel Advice
It is the customer’s responsibility to be aware of conditions in their intended destination before and during their travel. We recommend you review the information published on www.smarttraveller.gov.au and to register your travel plans.
Complaints
All on-tour complaints should in the first instance be communicated to your tour manager or third-party service provider as many issues can be resolved in a timely manner with proper communication. Failure to do so may result in any claim for compensation to be reduced or denied.
Should you wish to contact Inspiring Vacations directly, please email support@inspiringvacations.com within 30 days from the completion of your package. Communication after this time may result in any claim for compensation being reduced or denied.
Use of Account Balance or Credit
If you have used an available Account Balance or Credit to make a new booking or towards a payment on an existing booking, please note that this remains non-refundable at all times. Credit issued by Inspiring Vacations will only be available for use on the Inspiring Vacations website. At the time of purchase, your credit will be drawn down to the value of your booking or until no further credit remains. Any difference will require payment according to that package's payment terms and any remaining credit will be available for future use.
Refunds
For the avoidance of doubt, any indication that may be provided as to a refund available to you should be taken as an estimate and may be dependent on funds being returned by independent third-parties suppliers. Any refund will be processed back to the same method of payment, including to credit if payment was made using credit.
Errors & Omissions
Information published on the Website may be dependent upon various sources, including from third-party travel providers. While all reasonable care is taken to ensure information is accurate and up to date, errors or omissions may occur from time to time.
Such errors or omissions may include, but are not limited to, circumstances where (a) incorrect pricing prohibits the confirmation of that booking at the published price (b) incorrect inventory prohibits the confirmation of the booking in any form (c) a pricing error results in a materially unreasonable outcome, such as a luxury package secured for $1.00.
In such circumstances, we reserve the right to amend your booking in consultation with you. Further, Inspiring Vacations reserves the right to cancel your booking without liability and provide a full refund.
Documentation
The package terms and itinerary will contain most of the information relevant to your package and should be the first point of reference for any itinerary related queries. Specific booking information will be provided approximately 14-30 days prior to travel, including flight etickets and hotel details. Information may be provided earlier as they become available at the discretion of Inspiring Vacations or will alternatively be provided in the timeframe indicated. The distribution of documentation may be dependent on the third-parties operating your booking and so unforeseen delays may be beyond the control of Inspiring Vacations. The non-delivery of documentation for any component, such as an airline eticket, should not be taken to indicate the level of fulfilment completed to date.
Special Requests
Any special requests should be detailed in your booking form and, while all reasonable efforts are made to satisfy your requests, Inspiring Vacations will not be liable for any injury, illness or loss of enjoyment resulting from a component service provider’s failure to satisfy your request.
All reasonable efforts will be taken to satisfy seating or cabin requests, however Inspiring Vacations will not be responsible for any changes made at the discretion of the third party provider.
Change Requests
Any request at the time of booking to vary the standard package is on a request basis only and Inspiring Vacations does not guarantee that the request will be met. Any request after booking may be denied at the discretion of Inspiring Vacations. All changes will incur a change fee of $250 per person in addition to any further charges resulting from the request. Where the request requires additional fees, a quote and invoice will be provided which must be paid by the expiry time listed. Payment of the invoice will be taken as acceptance of the quote and any amount paid becomes strictly non-refundable. Where payment is not received by the expiry time the quote will be cancelled and Inspiring Vacations reserves the right to deny any future request. Should an additional quote be provided, Inspiring Vacations cannot guarantee that the same terms and price will be available.
Conduct
Inspiring Vacations holds a strong stance against racism, harassment, and any form of inappropriate behaviour towards other travellers or our in-country representatives. We believe in fostering an inclusive and respectful environment for all travellers on our tours. We are committed to providing an enjoyable and memorable experience for all travellers, regardless of their background, sexual orientation, race, ethnicity, gender, or any other characteristic, and we have a zero-tolerance policy towards such actions.
If a traveller is found engaging in any inappropriate behaviour and to ensure the comfort and safety of our customers, Inspiring Vacations reserves the right to remove them from the tour. This decision is made to maintain a safe and respectful environment for all participants. It is important to note that no refund will be provided to individuals who are removed from the tour due to their inappropriate behaviour. Additionally, any additional costs incurred as a result of their removal will not be the responsibility of Inspiring Vacations.
We encourage all travellers to respect one another, embrace diversity, and contribute to a positive and inclusive atmosphere throughout the tour. We believe that by upholding these values, we can create a truly enriching and rewarding travel experience for everyone involved.
Weather and Seasonality Predictions
Across our range of tours and destinations, there will be peak season times of travel, which generally revolve around the best weather expected or local events hosted during a season, Cherry Blossom season in Japan being an example. We rely on weather reports provided at the time of releasing a tour, along with expert information provided by our local partner, when it comes to highlighting which of our departure dates fall over peak season. While every effort is made to ensure that we schedule our tours over the most favourable time to experience local events, changes in expected weather conditions will have an impact on these predictions, which unfortunately is beyond our control. Customers will not be entitled a refund or compensation should their tour be impacted by a change in weather or seasonality predictions.
Bookings Through A Travel Agent
Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of Inspiring Vacations in respect to any monies paid to your travel agent unless and until Inspiring Vacations notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by Inspiring Vacations. Inspiring Vacations reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Inspiring Vacations within the specified time.
TAILOR-MADE BOOKING CONDITIONS
The following terms are specific to bookings made under a ‘Tailor-made’ arrangement.
Group Booking Responsibility
When booking for a group, it is essential that every traveller reads and agrees to our standard terms and conditions, in addition to the tailor-made booking conditions below before proceeding. It is also essential that the travelling group assign a “group leader” to manage all communication between the group.
Traveller Information
Once you have made your booking through our website via your dedicated URL link, you will be prompted to complete a traveller booking form. You are required to provide us with all travellers' details, including their full names as per their passports, passport numbers and expiration dates, nationalities, dates of birth, genders, rooming preferences, dietary requirements, and any medical concerns.
Pricing and Group Size
All rates are quoted per person based on the specified number of travellers traveling together as a single group. Any changes to the group size, either before or after confirming services, will require a re-evaluation of the trip's pricing. At the time of a quote being provided, we will stipulate an expiry date, after which the pricing will not be valid.
Quotation Disclaimer
The details outlined in your proposal serve as a quotation and are contingent upon the availability of accommodation, transportation, guides, and other suppliers at the time of booking. We reserve the right to modify and re-quote the itinerary if these services are unavailable.
Acceptance of Itinerary and Pricing
By submitting your payment, you acknowledge your agreement with the most recent itinerary and price quote. Any revisions will be subject to re-evaluation and additional approval. Once the quote has been accepted, you will be provided with instructions on how to process your booking online via our website. To make a booking, you will need to create an account through our website. When processing your booking online, you will be prompted to process the agreed upon deposit to secure your booking, following which, you will be asked to complete a detailed traveller booking form.
Contract Formation
A contract will come into effect upon payment of your deposit.
Amendments and Pricing Adjustments
Should we or a third-party operator need to make amendments to your original proposal, the subsequent pricing may be applied to your booking.
Itinerary Changes After Confirmation
As per our standard terms and conditions, making changes to the itinerary after services have been confirmed will require a revised quote and may incur additional charges, as determined by hotels, ground operators, or airlines. A service fee of $250 will be applicable for our team to assist in facilitating this request. Any change request will be subject to availability and any cost quoted as part of the change is in addition to the cost of your booking. No additional changes can be made within 30 days prior to departure.
Hotel Availability
Any hotels listed in the quote are indicative and are subject to change. In the event that the specified hotel is unavailable, we will arrange an alternative hotel of similar standard.
Tailor-Made Tours and Cancellation Terms
Unless otherwise stated within your quote, cancellation terms will be as per our standard terms and conditions. Your Tailor-Made consultant will inform you of any specific cancellation conditions that apply to your booking before you make your deposit. Please note that a cooling off period does not apply to Tailor-Made bookings.
CANCELLATION, CHANGES AND REFUND POLICY
Introduction
The following policies apply to all bookings made through Inspiring Vacations unless otherwise specified in an individual product’s Fine Print from the date of issue. Please consult the terms & conditions issued at the time of your booking to understand which terms apply to your booking. Inspiring Vacations acknowledges that the Australian Consumer Law provides various statutory guarantees and nothing in this policy is intended to affect your rights under those guarantees.
The cancellation or modification of a booking may incur two different types of costs: those charged by Inspiring Vacations and those charged by third-party operators, such as an airline, tour operator, hotel or other travel service provider. While Inspiring Vacations seeks to be transparent in the fees that it charges as detailed below, any fees charged by a third party will be according to their own policies over which Inspiring Vacations has no control. The fees charged by a third party may depend on the proximity to booking, the proximity to travel and the progress made in fulfilling the various components of the package. While these third-party fees could be significant, Inspiring Vacations will not charge any amount greater than the fees specified below.
These terms apply to bookings made on www.inspiringvacations.com. For bookings made on the Inspiring Vacations Marketplace, please refer to the terms of the relevant operator.
Travel Insurance
All travellers are advised to obtain appropriate travel insurance immediately after booking to ensure they are sufficiently protected against the unexpected. It is the customer’s responsibility to obtain and understand the terms of their policy. Inspiring Vacations does not provide advice with regards to travel insurance.
Inspiring Vacations is not an insurer and so cannot be responsible for providing financial support other than as stated in this policy and under the Australian Consumer Law.
When refunds will be available
A refund will be available within the 7 day cooling off period unless otherwise restricted by the Fine Print of the purchased product.
Where 'last minute' bookings are available within 71 days of departure, the cooling-off period does not apply and bookings are immediately non-refundable.
Note that the cooling-off period does not apply to Tailormade packages.
Refunds may be available in certain circumstances, including when specifically provided for in this policy or in an individual product’s Fine Print or when required by law to do so.
When refunds and credits will not be available
For the avoidance of doubt and subject to the above, refunds will not be available in the following circumstances:
Booking Changes
Any changes made within the 7 day cooling off period, where applicable, will not incur any fees unless otherwise restricted in the product Fine Print. Booking changes may include, but are not limited to, name changes or name corrections.
Outside of the cooling off period, a fee of $250 per person will apply per requested booking change in addition to any costs charged by third-parties in relation to the change.
Note that airlines can charge significant fees, even for minor name corrections. In some cases, an entirely new ticket may need to be issued. As such, it is important to verify all details in your passenger details form as submitted in Traveller Hub and that your full name matches that in your passport.
Should a booking change result in excess payments, these will be issued to you as a credit.
To request a change to your booking, please email support@inspiringvacations.com.
Booking Cancellation
Subject to the 7 day cooling off period, where applicable, or the specific terms of a product, should you decide to cancel your booking, the below Inspiring Vacations fees will apply in addition to any costs charged by third-parties.
Cancellations will include, but are not limited to, the full cancellation of your booking, the cancellation of one passenger on a booking and a change in package.
After deducting any fees, the remaining amounts paid, if any, will be returned to you in the form of an Inspiring Vacations credit. The terms of that credit are detailed under Inspiring Vacations Credit Terms.
To request the cancellation of your booking, please complete the form HERE.
Extended Cancellation Terms
Extended Cancellation Terms is a service administered by Refund Protect and is available as an add-on purchase to a selection of products. Should you choose to purchase this additional service, you understand that the service is administered by Refund Protect and subject to their terms & conditions.
The service is in addition to Inspiring Vacations' standard cancellation terms and offers a refund of funds paid should you be unable to travel for the reasons listed by Refund Protect HERE.
Note that it is recommended that you still purchase travel insurance to ensure adequate support is available before and during your travel.
In purchasing this service, you note the following:
Any questions regarding this service must be directed to Refund Protect HERE.
Credit Terms
Should you be issued a credit, the terms of your credit will be detailed at the time of issue.
Changes or Cancellation by Inspiring Vacations
Inspiring Vacations endeavours to provide you with all the services confirmed to you at the time of your booking. However, Inspiring Vacations plan arrangements a long time in advance of your departure date using independent suppliers such as airlines, hotels, etc. over whom we have no direct control. On occasions that changes do have to be made, Inspiring Vacations reserves the right to cancel or amend bookings accordingly and will not be liable for any other expenses or loss incurred.
This may include circumstances where your booking cannot be confirmed by the third-party provider or is later cancelled by that third-party provider. Inspiring Vacations works with various third-parties to provide your package over which the company has no control.
Where Inspiring Vacations chooses to cancel a booking, it will provide a refund of all amounts paid less those amounts unrecoverable from third parties. This does not include circumstances where a booking is cancelled due to a Force Majeure event. Inspiring Vacations will not be liable for any other loss resulting from a booking being cancelled or not being confirmed. Refunds will be made to the same method of payment, which may include the issuing of a credit if credit was redeemed to arrange the booking. Refunds will only be paid once funds have been received from third-parties, the timeframe for which will be beyond the control of Inspiring Vacations.
Hardship Policy
A partial cash refund may be considered in special cases involving uninsurable financial or health-related hardship, subject to the reasons above where a refund will not be available. Supporting documentation will be requested, such as verification of reduced income or an inability to travel for health reasons and evidence of an unsuccessful insurance claim. Costs will be withheld for any amounts unrecoverable from third-parties and amounts incurred in the procurement, acquisition, management and fulfilment of your booking. Any refunds will be at the sole discretion of Inspiring Vacations.
Should funds be recoverable from third parties, they will only be refunded to you once received by Inspiring Vacations. Note that the timeframe for receiving funds from third-parties may take some weeks or months and is beyond the control of Inspiring Vacations.
To make a request under this policy, please complete the form HERE.
Force Majeure
Force majeure means the occurrence of an event that is beyond Inspiring Vacation’s reasonable control and which could not have been reasonably prevented by Inspiring Vacations, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disasters (including but not limited to flooding, fire, earthquake, landslide, adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; (d) epidemics, pandemics, quarantines or any other public health crisis, including COVID-19 and its variants; (e) the administration or liquidation or similar failure of any operator of a component of the package; or (f) change in law, meaning enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation determination, by-law, declaration, licence and the common law as applicable from time to time, including but not limited to travel or movement restrictions imposed by state, federal or foreign governments.
Cancellation or Change to Travel Arrangements due to Force Majeure
If Inspiring Vacations, in its reasonable opinion, considers that any Force Majeure event prevents Inspiring Vacations (whether directly or indirectly through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject to the booking contract with you, Inspiring Vacations may immediately by written notice: (a) terminate your booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs.
Limitation of Liability in the Event of Force Majeure
In the event of a force majeure event making it impossible or unsafe for Inspiring Vacations to deliver all or part of the package, Inspiring Vacations will not be obliged to provide a refund for unperformed parts of the package. Instead, a credit will be issued to the value of amounts paid towards unperformed parts of the package less the value of unrecoverable costs incurred prior to the force majeure termination of the travel arrangements. Such costs may amount to a substantial proportion of the booking price and may include, but is not limited by, airline or cruise cancellation fees, charter commitments and a proportion of operating costs incurred in the normal running of the business, which may include, but will not be limited to, those incurred in the procurement, acquisition, management and fulfilment of a typical booking. Such fees are incurred in the normal operation of the business, including to provide high levels of quality, service and safety before and during a customer's travel experience. Inspiring Vacations will use its reasonable endeavours to minimise losses incurred by customers, however, the extent of such costs can only be known at the time of cancellation and may be dependant on such factors as a package's components, the booking's stage in fulfilment or specific requests made in relation to the booking. In order to maximise the value provided to customers in the case of a Force Majeure event, credits may be issued against any third party supplier responsible for delivering a component of your package. We encourage customers to take out travel insurance to protect themselves against loss in such circumstances.
By agreeing to these terms, you acknowledge that Inspiring Vacations being prohibited from delivering your package by reason of Force Majeure has been considered as a potential, though unlikely, outcome. In response to such a Force Majeure event, you acknowledge that the contract has not been frustrated for the reason that the contract can continue to be fulfilled through the issue of a credit towards future travel. You acknowledge that Inspiring Vacations reserves the right to cancel any issued credit in the event of recovery proceedings of any form being initiated and to recover any costs incurred in the event of a breach of this contract by you.
Issued credit may be used on the Inspiring Vacations website only unless expressly approved otherwise and availability and validity restrictions may apply.
Force majeure means the occurrence of an event that is beyond Inspiring Vacation’s reasonable control and which could not have been reasonably prevented by Inspiring Vacations, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disasters (including but not limited to flooding, fire, earthquake, landslide, adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; (d) epidemics, pandemics, quarantines or any other public health crisis, including COVID-19 and its variants; (e) the administration or liquidation or similar failure of any operator of a component of the package; or (f) change in law, meaning enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation determination, by-law, declaration, licence and the common law as applicable from time to time, including but not limited to travel or movement restrictions imposed by state, federal or foreign governments.
Limitation of Liability
Our packages may comprise the services of multiple independent providers who are not agents or employees of Inspiring Vacations and whose day to day operations are beyond the control of Inspiring Vacations. While all care is taken in selecting those providers, Inspiring Vacations is not responsible for the provision of that service or for any resulting injury, illness or loss of enjoyment. By purchasing your package, you acknowledge and assume the inherent risks associated with your chosen destination or package activities. It is the customer’s responsibility to familiarise themselves with the terms and conditions applicable to each service provider.
Inspiring Vacations accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control.
Any term, condition or warranty expressly or implied by statute or otherwise in respect of the holiday packages contained in the brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced.
To the full extent permitted by law, Inspiring Vacations’ liability arising under or in connection with these booking conditions: (a) is limited to the resupply of the package purchased or the equivalent cost of supplying that package; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party however caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party.
Indemnity
You agree to indemnify Inspiring Vacations and its directors, officers and employees against any loss, including legal fees, or liability arising from your own conduct or breach of this agreement.
These terms are governed by the laws of Victoria, Australia.
Updated 26 October 2024
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