Travel Insurance

nib understands the importance of helping people access insurance products and services that may be suitable for every travel adventure; from planning and experiencing, to returning home safely. You can choose the plan that you think best suits the kind of holiday you’re taking and the level of cover you need - from basic cover through to comprehensive, multi-trip, domestic and international plans.

If you have an existing medical condition that is not automatically covered by your plan, you may be able to apply to have it covered for an additional premium and increased excess. You’ll be asked to complete a medical screening which can be done quickly and easily online, in-store with your partner or over the phone with a member of our helpful nib customer service team.

nib's 24/7 Emergency Assistance team provides emergency assistance for our customers worldwide. Our experienced specialists can be contacted by telephone 24 hours a day, 7 days a week to help you in the event of an emergency and to liaise on your behalf with our in-house medical team.

Phone: 1300 555 019 (within Australia)
Phone: +61 3 8523 2800 (outside of Australia)
Email: travelassist@nib.com.au

If you ever need to make a claim, you can do it online anywhere, anytime. And we'll work to assess it as quickly as possible.

Phone: 1300 353 176 (within Australia)
Phone: +61 2 7202 0508 (outside of Australia)
Email: travelclaims@nib.com.au

Travel Alert
You can only travel to your destination if there is no travel ban in place or if you have an exemption. Also, while a destination has a "Do Not Travel" warning in place for COVID-19, our policies won't cover a loss arising from COVID-19 in that destination. See the latest government advice at smartraveller.gov.au and health.gov.au, and check nib's travel insurance alerts.

Important Information
Cover for some coronavirus related events is available on all nib’s travel insurance plans (excl. Cancellation and Additional Expenses Plan), but the types of benefits and benefit limits vary. As much as nib would love to cover every coronavirus-related scenario that a traveller can think of, that’s not what travel insurance is designed to do, so read the Product Disclosure Statement (PDS) for Australian residents carefully for the full terms, conditions, limits and exclusions so that you know what is, and isn’t, covered.

Overseas Medical Benefit
If you contract coronavirus while on your trip, all of nib’s International travel insurance plans can offer cover for overseas medical expenses. Medical evacuation and repatriation: All nib travel insurance plans include cover for medical evacuation and repatriation if we decide it’s medically necessary, up to the relevant benefit limit. There is no cover for medical, hospital or ambulance expenses in Australia.

Coronavirus Travel Costs
nib's Coronavirus Travel Costs benefit is available on the Comprehensive Travel Plan, Australian Travel plan and Annual Multi Trip Plan and can provide cover for several coronavirus related events. It includes cover for quarantine expenses and trip cancellation if you are diagnosed with coronavirus.